At Chacha Mall, we are committed to providing a smooth, reliable, and customer-friendly shopping experience. We understand that sometimes a product may not fully meet your expectations or you may need a different size, color, or model. To ensure your satisfaction, we offer a transparent and easy-to-follow Return and Exchange Policy for all eligible orders.
This policy outlines the conditions under which returns and exchanges can be requested, how the process works, and what you can expect at each step. Our goal is to provide clarity, fairness, and complete peace of mind, so you can shop at Chacha Mall with full confidence.
Eligibility for Returns and Exchanges
Return or exchange requests must be submitted within 7 days of delivery. Requests received after this period cannot be accommodated. Items must be unused, uninstalled, and returned in their original condition, including original packaging, tags, protective films, and invoice. Any product that has been installed, mounted, pasted, or used in any manner is not eligible for return or exchange.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Wall stickers once opened
- Adhesive wall hooks after seal opening
- Any wall décor item that has been installed, mounted, pasted, or used
- Customized, personalized, or made-to-order items
- Items damaged due to customer handling or misuse
- Products with missing original packaging or accessories
Exchange Policy
Exchanges are allowed only for size, color, or replacement of the same article, subject to stock availability. Exchange requests are processed after the returned item passes inspection. Delivery charges for exchanges are the customer’s responsibility unless the exchange is due to an error on our part.
Refund Policy
Refunds are issued only after the returned item is inspected and approved. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit. For prepaid orders, refunds will be issued to the original payment method within 7–10 working days. Shipping and handling charges are non-refundable.
Return Shipping
If the return or exchange is due to a damaged, defective, or incorrect item sent by us, return shipping costs will be borne by Chacha Mall. In all other cases, the customer is responsible for return shipping charges.
Return Request Procedure
Follow these simple steps to request a return or exchange:
- Contact Customer Support: Provide your Order ID, the item(s) you wish to return or exchange, and the reason for the request.
- Provide Evidence (if applicable): Attach photos or videos if the item is damaged or defective.
- Receive Instructions: Our team will guide you on packaging, shipping address, and next steps.
- Ship the Item: Send the item back following the instructions provided by our support team.
- Inspection & Approval: Once the item is received, it will be inspected for eligibility.
- Refund or Replacement: After approval, your refund will be processed or your replacement item will be shipped.
Policy Amendments
Chacha Mall reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
Contact Us
If you have any questions, concerns, or inquiries regarding this Policy or our privacy practices, you can reach us through our Contact Us page.